To fully meet the needs of its customers, Novelis PAE offers extended after-sales services, including sales of spares and consumables as well as remote and on-site technical assistance.
This service is now also “on-line” at MyCasthouse.com and therefore available worldwide from a computer, laptop, tablet or smartphone.
Technical assistance and quotations are provided promptly, thanks to the knowledge and expertise of the Novelis PAE team (many of whom have a production background)
The right part is delivered within the shortest possible lead-time, thanks to the large inventories carried by Novelis PAE.
including “on-line” services
Prompt solutions, as well as spare parts and consumables, are provided by the Novelis PAE multidisciplinary team to meet the needs of its customers.
This service is now also supported on-line at MyCasthouse.com. Novelis PAE development of this site is ongoing and will provide:
Access to technical documents to support equipment maintenance
Lists of spare parts
Exploded views of sub-assemblies
Requests for quotations can be made on-line if preferred by the customer
Note: If relevant information for a particular type of equipment is not available at MyCasthouse.com, please use Contact us to request it.
A QR code can be assigned to each spare part using the following supports:
Label stuck on the package for traceability during logistics
Metallic plate riveted on the part itself when appropriate for the identification and technical traceability of the part throughout its lifetime.